Privacy & Cookies Policy

OUR COMMITMENT TO YOU

Thank you for showing interest in our service. In order for us to provide you with our service, we are required to collect and process certain personal data about you and your activity.
By entrusting us with your personal data, we would like to assure you of our commitment to keep such information private.
We have taken measurable steps to protect the confidentiality, security and integrity of this data. We encourage you to review the following information carefully.

GROUNDS FOR DATA COLLECTION

Processing of your personal information (meaning, any data which may potentially allow your identification with reasonable means; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
When you use our services, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

HOW DO WE RECEIVE INFORMATION ABOUT YOU?

We receive your Personal Information from various sources:

• When you voluntarily provide us your personal details in order to create a VentraTrade account (for example, your name and email address);

• When you use or access our site and services, in connection with your use of our services (for example, your financial transactions);

• From third-party providers and services, such as credit reference agencies, fraud prevention agencies, identity verification vendors, banks, authentication service providers, and public registers.

WHAT TYPE OF INFORMATION DO WE COLLECT?

In order to open a VentraTrade account, and in order to provide you with our services, we will need to collect the following information:

Personal Information

We collect the following Personal Information about you:

• Registration information – your name, email address, phone number, occupation, country of residence, and your age (to verify you are over 18 years of age and eligible to participate in our service).

• Voluntary information – when you communicate with us (for example, when you send us an email or use a "contact us" form on our site) we collect the personal information you provided us with.

• Financial information – by its nature, your use of our services includes financial transactions, thus requiring us to obtain your financial details, which include but are not limited to your payment details (such as bank account details and financial transactions performed through our services).

• Technical information – we collect certain technical information that is automatically recorded when you use our services, such as your IP address, MAC address, and device approximate location.

Non-Personal Information

We record and collect data from or about your device (for example your computer) when you access our services and visit our site. This includes, but is not limited to: your login credentials, UDID, Google advertising ID, IDFA, cookie identifiers, and may include other identifiers such as operating system version, browser type, language preferences, time zone, referring domains, and duration of your visits.
If we combine Personal Information with non-Personal Information about you, the combined information will be treated as Personal Information for as long as it remains combined.

Tracking Technologies

When you visit or access our services, we use (and authorize 3rd parties to use) pixels, cookies, events, and other technologies ("Tracking Technologies"). These allow us to automatically collect information about you, your device, and your online behavior, in order to enhance navigation, improve our site’s performance, perform analytics, and customize your experience.

HOW DO WE USE THE INFORMATION WE COLLECT?

• Provision of service – we use your Personal Information to provide and improve our services.

• Marketing purposes – we use your Personal Information (such as your email or phone number) for marketing and communication purposes. You may opt out at any time by clicking “unsubscribe.”

• Opt-out – if you do not want us to use or share your personal information for marketing, you may opt out, but we may still use your data for non-marketing purposes such as service communication.

• Analytics, surveys, and research – to improve services and develop new features.

• Protecting our interests – to protect Luxon LTD, its users, and partners from fraud or misuse.

• Enforcing policies – to enforce our Terms and Client Agreement.

• Compliance – to fulfill legal obligations such as anti-money laundering and due diligence checks.

WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

• Internal concerned parties – employees or partners who need access to perform their duties.

• Financial providers and payment processors – to process transactions and perform risk analysis.

• Business partners – analytics or storage providers helping deliver our services.

• Legal and regulatory entities – to comply with legal obligations or protect Luxon LTD’s interests.

• Merger and acquisitions – if Luxon LTD undergoes a business restructuring, your data may transfer under the same Privacy Policy terms.

COOKIE DISCLOSURE

Cookies are small text files that help websites operate efficiently and gather analytics. Luxon LTD uses cookies to personalize content and ads, provide social media features, and analyze traffic.
We also share limited cookie data with advertising and analytics partners.

To learn more about cookies or disable them, visit allaboutcookies.org.

HOW WE PROTECT YOUR INFORMATION

We employ administrative, technical, and physical safeguards to prevent unauthorized access or misuse of your data. Your information is stored securely and only accessible to authorized personnel.
However, no online system can guarantee 100% security. You should take care to protect your credentials and understand that data transmission over the internet carries some risk.

RETENTION

We retain your personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Data retention duration depends on type and legal requirements.

HOW TO CONTACT US?

If you wish to terminate your account, please email us at support@ventratrade.com.
Even after termination, some personal data may be retained for legal compliance purposes, but it will no longer be accessible via your account.

UPDATES TO THIS POLICY

This Privacy Policy may change periodically. The latest version will always be available on our website under “Last Updated.” In case of significant changes, we’ll notify you appropriately.

By continuing to use our services, you agree to the terms of this Privacy & Cookies Policy.

VentraTrade is operated by Luxon LTD
Luxon LTD, registration number No.2025-00541
Registered Address: Fortgate Offshore Investment and Legal Services Ltd. Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia
Website: www.ventratrade.com
Email: support@ventratrade.com